Last week, Bill McInturff sat down with Chip Kahn of the Federation of American Hospitals to discuss the results of research conducted by Bill and Micah Roberts on recasting and strengthening the HCAHPS (Hospital Consumer Assessment of Healthcare Providers and System) patient experience survey.

The press release from the Federation of American Hospitals on the results of this research (including a link to the podcast episode featuring Bill) can be found here.

Our executive summary slide deck and memo can be found here.