A new survey conducted by Public Opinion Strategies in partnership with Jarrard Phillips Cate & Hancock examines some of the critical questions facing America’s health care delivery system:
- How are hospitals and health care providers positioned to shape the national dialogue about our country’s recovery from COVID-19?
- When will Americans be ready to resume “life as normal” … if ever?
- What will be required to ensure Americans are once again comfortable and safe in a hospital or health care setting?
- What does the future of health care delivery look like and how has it been re-shaped by the virus?
The Executive Summary of the online survey of 1,000 adults was conducted nationally April 16-20, 2020 and can be found here. A press release and registration for a Webinar to cover the survey key findings on Friday, May 1 can be found here here.
The novel coronavirus and its associated disease COVID-19 have left people fearful about contracting the virus and worried about the safety of the very medical system built to keep them safe.
At the same time, it has accelerated numerous trends and is opening opportunities for health care providers as the initial surge of COVID-19 recedes. It has also elevated the image of and trust in health care providers – both individuals and organizations.
Because while Americans have tremendous trust in these entities, this research shows they are not yet confident that it’s safe to return to in-person healthcare settings. Clearly, it will take work to restore feelings of safety and bring patients back.
Meanwhile, the pandemic could catalyze long-term structural changes to the U.S. health care system, as majorities of Americans are open to new forms of care, including telehealth and home-based care.